Shipping policy

At progamewear, we strive to deliver your order as quickly and efficiently as possible. Below are our shipping policies:

1. Processing Time

1.1 The processing time for your order is 1-3 business days.

1.2 Orders are processed and shipped only on business days (Monday to Friday).

2. Shipping Time

2.1 The estimated shipping time is 7-15 business days, depending on your location.

2.2 Please note that delivery times may be affected by factors such as weather conditions, customs clearance, and logistical challenges in remote areas.

3. Address Details

3.1 Customers must provide a complete and accurate shipping address, including postal code, at checkout.

3.2 Incomplete or incorrect address details may result in delays or non-delivery.

4. Shipping Costs

4.1 Shipping costs are displayed at checkout and vary based on the delivery address and shipping method.

4.2 Some orders may qualify for free shipping, depending on current promotions or minimum order values.

5. Shipping Regions

5.1 We ship worldwide, and available shipping regions can be selected at checkout.

5.2 Please note that delivery times may be longer in certain regions.

6. Shipping Methods

6.1 We offer various shipping methods that can be selected based on the destination and customer preference.

6.2 Express shipping options may be available for an additional fee.

7. Delays

7.1 Shipping times may be affected by unforeseen factors such as pandemic-related restrictions, extreme weather conditions, customs delays, and logistical challenges in remote areas.

8. Tracking Information

8.1 Once your order has been shipped, you will receive an email with tracking information.

8.2 You can track the status of your delivery online at any time.

9. Customs and Taxes

9.1 International orders may be subject to customs fees, taxes, or other charges.

9.2 These fees are the responsibility of the customer and may vary by country.

10. Undeliverable Packages

10.1 Packages returned due to reasons such as incorrect address details or unaccepted deliveries can be reshipped, with additional shipping costs.

10.2 We will contact you to resolve the issue and arrange for redelivery.

11. Damaged or Lost Packages

11.1 If you receive a damaged package, please contact us immediately at [email protected].

11.2 For lost packages, please also contact our customer service so we can investigate and find a solution.

12. Order Confirmation

12.1 After completing your order, you will receive an order confirmation email with the details of your order and shipping address.

12.2 Please review the information and contact us immediately if there are any errors.

13. Changing the Shipping Address

13.1 You can change your shipping address as long as your order has not yet been shipped.

13.2 Contact our customer service at [email protected] to make changes.

14. Customer Service

14.1 If you have any questions or concerns about your delivery, please contact us at [email protected].

14.2 Our team is always ready to assist you and ensure that your order is processed smoothly.

Thank you for choosing progamewear. We appreciate your trust and strive to deliver your order quickly and securely.